Direct healthcare may be new to you, but to us, it is the right way to get you the personalized care you deserve.
Ask us any questions you may have or check out the frequently asked questions below to see if your question is already answered.
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Frequently Asked Questions
Is a concierge pediatrician necessary for a healthy child?
At Rivertowns Pediatrics, we aim to provide more than just a once-a-year well check up. Even if your child is healthy, we strive to keep them that way by providing a wellness plan which revolves around exercise, nutrition, and overall well-being. Our incentive is not to do things to your child, but rather provide care for your child should they require it. A membership to Rivertowns Pediatrics gives parents assurance and peace of mind that should a problem arise, we are here for you.
Are you accepting new patients to the practice?
Yes, we currently have openings in our practice. However, space is limited in order to provide personalized care to each patient. Once the practice reaches capacity, families will be placed on a wait-list and notified when a spot becomes available.
Do you take insurance?
Rivertowns Pediatrics does not participate in any insurance plans. Your membership is HSA eligible.
How do I join the practice?
Dr. Gupta personally speaks with all prospective families prior to signing up. This complimentary consultation provides an opportunity for both parties to determine if they will be a good fit for one another.
How do I pay membership?
Membership fees are charged to your bank account or credit card.
Can membership be cancelled?
Yes, membership can be cancelled at anytime provided a 90 day notice is given. However, a 6 month initial commitment is required when first joining the practice. Shorter cancellation notices will be considered on a case-by-case basis for extenuating circumstances.
What services are not covered in the membership?
There are various ways to arrange insurance coverage for the cost associated with immunizations and we work with families to create a customized solution.
Any out-of-office procedures, labs, or medical services from other medical providers such as specialist visits and in-patient hospitalizations are also not covered in membership and will be billed to your insurance by those providers.
Do I still need insurance?
Yes, Rivertowns Pediatrics is not a substitute for health insurance. If you choose to come to our practice you may benefit from choosing a different insurance plan. Please consult with a financial advisor or a representative from your insurance company to guide your plan choice.
If my child is admitted to the hospital will Dr. Gupta care for him/her?
Yes and no. Children admitted to the hospital are taken care of by inpatient hospitalists, who are experts in hospital-based care. However, Dr. Gupta will work closely with the inpatient team to optimize the care your child receives while hospitalized.
What if my child gets sick when we are out of town?
Because the practice is small in size, Dr. Gupta personally knows your child and their medical history very well. If appropriate, long-distance care, such as virtual visits and calling in prescriptions can be utilized.
What happens when Dr. Gupta is sick or on vacation?
We will do our best to notify families in advance of any planned absences. Dr. Gupta may still be available via email, phone and text during his absence. In the event that he is not available by phone, e-mail or video during her absence, or if your child requires a sick in-office visit, Dr. Gupta will arrange for a covering physician.