Direct healthcare may be new to you, but to us, it is the right way to get you the personalized care you deserve.
Ask us any questions you may have or check out the frequently asked questions below to see if your question is already answered.
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Frequently Asked Questions
Are you accepting new patients to the practice?
Yes, we currently have openings in our practice. However, space is limited in order to provide personalized care to each patient. Once the practice reaches capacity, families will be placed on a wait-list and notified when a spot becomes available.
Do you take insurance?
Rivertowns Pediatrics does not participate in any insurance plans. Your membership is HSA eligible.
How do I join the practice?
The doctors personally speaks with all prospective families prior to signing up. This complimentary consultation provides an opportunity for both parties to determine if they will be a good fit for one another.
How do I pay membership?
Membership fees are charged to your bank account or credit card.
Can membership be cancelled?
Yes, membership can be cancelled at anytime provided a 90 day notice is given. However, a 6 month initial commitment is required when first joining the practice. Shorter cancellation notices will be considered on a case-by-case basis for extenuating circumstances.
What services are not covered in the membership?
There are various ways to arrange insurance coverage for the cost associated with immunizations and we work with families to create a customized solution.
Any out-of-office procedures, labs, or medical services from other medical providers such as specialist visits and in-patient hospitalizations are also not covered in membership and will be billed to your insurance by those providers.
Do I still need insurance?
Yes, Rivertowns Pediatrics is not a substitute for health insurance. If you choose to come to our practice you may benefit from choosing a different insurance plan. Please consult with a financial advisor or a representative from your insurance company to guide your plan choice.
What if my child gets sick when we are out of town?
Because the practice is small in size, the doctors personally knows your child and their medical history very well. If appropriate, long-distance care, such as virtual visits and calling in prescriptions can be utilized.